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It is because we have solved a problem from the point of view of our interlocutors, that we have helped them to achieve an objective that has been set together, that we can say that there is success.
It is therefore not us who self-proclaim our success, it is our clients with whom we do all the work of evaluating the work accomplished, to whom we ultimately ask: “Have you solved your problem? ".
Similarly, it is not us who say what the problem of our interlocutors is. We are investigating to find out what this problem is, how it works. From the moment the perceived problem is defined, we will seek to agree on a minimum objective to be achieved. Thus, throughout this first phase of framing, we agree on the objective: in the form of the initial objective formulated by the interlocutor and which will show that his problem is solved or of a less important objective – minimal, a first step – which will show that the situation has been unblocked. Our main interlocutor is the sponsor.
The reading of the result will therefore be done from its own point of view. But there is also the employee concerned by the accompaniment who will have another vision of the situation. From the start, the question is posed to him as follows: related to that, what is your problem, your objective, etc. ? ".
When we intervene in a psychological cell mode, and we have volunteers, this means that we will be able to agree on the definition of a problem and an objective which would make it possible to solve it. Their goals may be very different from those of management, for example. But we intervene to ensure that a blocked or problematic situation evolves and that from each point of view, our interlocutors can say, in the light of their respective objectives: "it has moved in the right direction", "it's resolved ".
