Efficiency and implementation mechanisms of the strategic systemic approach in the resolution of conflicts at work
Audrey BECUWE, Gregoire VITRY
Summary
Several authors show that the systemic and strategic approach to organizational interventions is efficient. However, these demonstrations are based on case studies or small samples which do not allow generalizing the results. This is why we quantitatively measure the effectiveness of strategic systemic interventions. The quantitative study population is based on data from the Syprene research network. Efficiency is measured on the basis of three indicators: the GHQ-12, the problem-solving scale, and the number of intervention sessions carried out. We supplement these data with the observation of a systemic intervener tasked with resolving a double conflict of hierarchy and authority in order to describe the processes of change and intervention at the origin of the results obtained.
Key words
efficiency, systemic and strategic approach, attempted solution, SYPRENE, conflicts at work
Abstract:
Several authors show that the systemic and strategic approach to organizational interventions is efficient. However, these demonstrations are based on case studies or small samples that do not allow us to generalize the results. Therefore, we quantitatively measure the efficiency of strategic systemic interventions. The quantitative study population is based on data from the Syprene research network. Efficiency is measured on the basis of three indicators: the GHQ-12, the problem-solving scale, and the number of intervention sessions completed. We supplement these data with the observation of a systemic intervener who was asked to resolve a double conflict of hierarchy and authority in order to describe the processes of change and intervention that led to the results obtained.
Keywords
efficiency, systemic and strategic approach, solution attempt, SYPRENE, conflicts at work
