In the company, the urgency to solve a request from an employee whose problem is unknown is in itself a very important signal that must be taken into account.
When the request that is envisaged as a solution does not qualify the problem, then you have to go all the way back to detect the “real” suffering and deal with it.
The classic situation that we encounter is that faced with a poorly identified complaint, HRDs often urgently offer mobility to say "we are taking your problem into account", which provides a temporary improvement but generates resentment and therefore even more suffering.
What LACT offers in this type of context is an operative diagnosis that takes time and, depending on the result, leads to targeted action.
This operative diagnosis is a systemic diagnosis, i.e. it leads us to:
- identify the actors involved
- get their point of view
- block what contributes to making the problem persistent
- identify the people most mobilized and/or who have the most resources
It is strategic:
- we identify and analyze the resources and limits of each
- to propose accessible and effective alternative methods
It is operational:
- the assistance provided gives everyone a new perception of the situation
- with new and personalized actions to implement: what, to do, how to say it and in what way and this, by integrating the foreseeable.
This device allows the company to quickly emerge from a crisis at a lower cost since we record up to 90% success rate.
