This 4 half-day module aims to make you experience the steps and techniques of Problem Solving and the 3 levels of strategic intervention.

This module aims to develop a fundamental skill in different educational contexts. As Karl Popper said: “All of life is problem solving.” Teachers, educators, parents, educational health professionals, guidance counselors must put in place sometimes for themselves, often for others, solutions that allow them to escape the usual traps in which people are locked up. They must have the necessary instruments which must be acquired and eventually mastered.

During this module, participants will acquire operational tools to be able to better define precisely the problem encountered in the educational or family context, the emotions that are at work, in order to find the most appropriate solutions. Participants will acquire new methods of investigation that will lead them to think outside the box, to find solutions even in seemingly impossible situations. Participants will learn problem-focused techniques and solution-focused techniques to be able to thoroughly evaluate the problem they are facing. They will receive a kind of master key that can be applied to different situations and educational contexts.

The strategic problem solving method is rigorous but not rigid, and can be applied to different contexts: individual, family, school, high school, college, university, associations, etc. It adopts an ecological approach which does not seek to know who is wrong or who is right but is rather interested in establishing better regulation in the relationship of oneself to oneself, of oneself to others or of oneself to the world; an approach to avoid dealing with problems in a single way. Additionally, participants will learn how to create a step-by-step action plan by adopting an action research approach to their practice. This problem-solving method is supplemented by 2 half-days devoted to the challenges of implementing systemic management of diversity in establishments aimed, in a preventive manner, at improving relationships between students.

This training module has two objectives:

• First, build, from a systemic and strategic vision applied to the context of education, a strategic action plan making it possible to implement - both with a class and with a child or adolescent - a practice of resolution of relational and psychological problems.
• Second, implement systemic management of diversity upstream aimed at improving relationships between students.

Prerequisites: 

• Baccalaureate standard
• Correct command of French (being able to express oneself orally and in writing)
• Commitment to practicing intervention sessions
• Digital prerequisites:
  • Have a computer (with camera and microphone) and a phone in good working order
  • Have a regularly used email address
  • Have internet access with sufficient speed (videoconferencing, video playback)
  • Have a place suitable for monitoring the training
  • Know how to use basic digital tools: internet, messaging, search engine
  • Know how to use word processing tools, spreadsheets and presentation tools (power point type)

Claudette PORTELLI : PhD in Psychology, CTS psychologist, trainer and coach (Italy - Malta). Author of "Knowledge through change", " Obsessions, compulsions, manias: understand them and overcome them quickly" and "Le nuove dipendenze".

Participants will be guided through interactive lessons to acquire operational tools in the process of strategic problem solving.

This module also uses a learning-by-doing method, where participants are asked to think and find answers at each step of the problem-solving process. Participants will take an action research approach to problem solving by working on specific case studies of their choice to create a strategic action plan. The created action plan will be presented to the class by each student at the end of the module.

• Live distance courses integrating simulations, role-playing, exercises and case studies to promote the participation and involvement of all students and interaction with teachers
• A course rhythm allowing the integration of personal work
• Interactive and experiential approach
• Individual work, in pairs and sub-groups during and outside the sessions
• Personalized Moodle account including course videos and educational animations, course materials, documentary bases and all types of educational documents, review exercises, accessible 24/24

Obtaining the certificate for this module requires: 

• to have passed 75% of the homework to be done outside of class (MCQ, videos, homework, collaborative work, etc.) 
• to have attended at least 75% of the course sessions 

Assessment of student satisfaction

At the end of the training, a satisfaction questionnaire will be completed by each participant so that they can assess the relevance of the content of the training with regard to their professional practice and the achievement of their objectives.

--> 95% of our students are satisfied with their training  = number of students who gave a score greater than or equal to 7 out of 10 (0: "not at all satisfied"; 10: "completely satisfied")

• Special rate : €1,200 including tax
• Lact student rate for the year : €840 including tax
• Company/convention rate : €1,380 including tax

Version dated 07-12-2023